Answered By: Michelle Early Last Updated: Jul 17, 2019 Views: 32
Some users are experiencing difficulties when trying to search any Ebsco database or the Search@XU. Users are entering search terms into the search box and after they hit “search” they get the following screen:
A few things to try in order to fix this issue:
- Clear your cache/cookies/history of your browser(s). Logout and then back into your computer.(hit ctrl/shift/del together and you will be prompted to clear your browser cookies/cache/history
- Try a different browser and see if that works.
- Users need to reset and clean up the Chrome browser: (Settings>>Advanced>>Reset and clean up>>Restore settings to their original defaults)This step might help them to sort out this glitch.
If the issue persists please do not hesitate to inform us by opening a ticket and include a screenshot (https://services.xavier.edu/TDClient/Requests/ServiceDet?ID=65 - Ticket URL)