1) Make sure you are running the latest version of the Zotero Connector extension:
- Firefox: Version 5.0.104
- Chrome: Version 5.0.104
- Edge: Version 5.0.105
To check which version you are using, right-click on the Zotero Connector extension and select “manage extension”. If the extension is out-of-date, you can update to the latest version via the Zotero website.
2) We also recommend disabling the Zotero proxy redirection. To disable:
- When the Zotero extension is enabled, if you access a library database, you will get a banner that states “Zotero detected that you are accessing [site] through a proxy. Would you like to automatically redirect future requests to [site]?
- Here, select “Proxy Settings” from the Banner. You can also access the proxy settings by right clicking on the Zotero Connector extension, then selecting “manage extension”.
- Next, select “extension options” (Chrome and Edge) or “options” (Firefox), then select the “Proxies” tab.
- Uncheck the “enable proxy redirection” box. This will stop the Zotero Connector from trying to recognize the library’s proxy.
If you need additional assistance, please open a ticket.